VA Disability Glossary – Key Terms Every Veteran Should Know
Regional Office
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A VA Regional Office (RO) is a local office of the Department of Veterans Affairs that is responsible for processing claims for benefits like disability compensation, pensions, education, and survivor benefits. These offices serve as the first level of decision-making in most veterans' claims.
Each Regional Office handles claims for veterans who live within a certain geographic area. There are dozens of ROs located throughout the United States and its territories.
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Review Initial Claims: Decide new claims for disability, pension, and other benefits
Handle Supplemental Claims: Review new and relevant evidence after a denial
Coordinate C&P Exams: Schedule exams to evaluate conditions and support ratings
Issue Decision Letters: Send out decisions explaining ratings and appeal options
Gather Evidence: Request medical records, service documents, or lay statements
Hold Informal Conferences: Host optional calls for Higher-Level Review cases
Support Veterans Locally: Offer help through in-person services and phone lines
Manage Fiduciary Programs: Appoint and monitor fiduciaries for certain veterans
Issue monthly benefits
Issue retroactive awards
Public affairs
Note: This is a non-comprehensive list, and Regional Offices serve many more functions than those that are outlined here
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The Regional Office is often the first place your claim is reviewed and decided. Errors made at this level can significantly delay benefits or result in under-rating or denials. That’s why it's important to submit complete, well-supported claims from the beginning—and why many veterans work with VA-accredited attorneys or representatives to guide them through the process and respond to RO decisions through Higher-Level Reviews or appeals.
We have attorney’s and representatives here at Greene & Marusak that can help you out with this.
Give us a call at (844) 483-8737
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Regional Offices exist at the following locations throughout the United States and its territories:
Alabama
Montgomery – Fax number: (334) 213-3565
Alaska
Anchorage – Fax number: (907) 257-6750
Arizona
Phoenix – Fax number: (602) 627-3039
Arkansas
Little Rock – Fax number: (215) 991-1410
California
Los Angeles – Fax number: (310) 235-7568
Oakland – Fax number: (510) 637-6118
San Diego - Fax number: (619) 400-5399
Colorado
Denver – Fax number: (303) 914-5903
Connecticut
Hartford – Fax number: (860) 665-7654
Delaware
Wilmington – Fax number: (302) 993-7241
District of Columbia
National Capital Region – Fax number: (202) 530-9094
Florida
St. Petersburg – Fax number: (727) 319-7746
Georgia
Atlanta – Fax number: (404) 929-5586
Hawaii
Honolulu – Fax number: (808) 433-0384
Idaho
Boise – Fax number: (208) 429-2281
Illinois
Chicago – Fax number: (312) 706-6683
Indiana
Indianapolis – Fax number: (317) 916-3812
Iowa
Des Moines – Fax number: (515) 323-7580
Kansas
Wichita – Fax number: (316) 651-2970
Kentucky
Louisville – Fax number: (215) 991-8052
Louisiana
New Orleans – Fax number: (504) 252-4671
Maine
Togus – Fax number: (207) 623-5776
Maryland
Baltimore – Fax number: (410) 230-4542
Massachusetts
Boston – Fax number: (617) 303-5558
Michigan
Detroit – Fax number: (313) 471-3893
Minnesota
St. Paul – Fax number: (612) 970-5412
Mississippi
Jackson – Fax number: (601) 364-7037
Missouri
St. Louis – Fax number: (314) 552-9715
Montana
Fort Harrison – Fax number: (406) 495-9715
Nebraska
Lincoln – Fax number: (402) 420-4007
Nevada
Reno – Fax number: (775) 321-4718
New Hampshire
Manchester – Fax number: (603) 222-5741
New Jersey
Newark – Fax number: (973) 297-3314
New Mexico
Albuquerque – Fax number: (505) 346-4766
New York
North Carolina
Winston-Salem – Fax number: (336) 714-0511
North Dakota
Fargo – Fax number: (701) 451-4689
Ohio
Cleveland – Fax number: (216) 522-2547
Oklahoma
Muskogee – Fax number: (918) 781-7986
Oregon
Portland – Fax number: (503) 412-4733
Pennsylvania
Philadelphia – Fax number: (215) 381-3488
Pittsburgh – Fax number: (412) 395-6184
Philippines
Manila – Fax number: 011-632-550-3942
Puerto Rico
San Juan – Fax number: (787) 772-7481
Rhode Island
Providence – Fax number: (401) 223-3679
South Carolina
Columbia – Fax number: (803) 647 2302
South Dakota
Sioux Falls – Fax number: (605) 333-6886
Tennessee
Nashville – Fax number: (615) 695-6357
Texas
Utah
Salt Lake City – Fax number: (801) 326-2491
Vermont
White River Junction – Fax number: (802) 291-6299
Virginia
Roanoke – Fax number: (540) 597-1792
Washington
Seattle – Fax number: (206) 341-8665
West Virginia
Huntington – Fax number: (304) 399-9358
Wisconsin
Milwaukee – Fax number: (414) 902-9415
Cheyenne – Fax number: (307) 433-2788