VA Disability Glossary – Key Terms Every Veteran Should Know

Regional Office

  • A VA Regional Office (RO) is a local office of the Department of Veterans Affairs that is responsible for processing claims for benefits like disability compensation, pensions, education, and survivor benefits. These offices serve as the first level of decision-making in most veterans' claims.

    Each Regional Office handles claims for veterans who live within a certain geographic area. There are dozens of ROs located throughout the United States and its territories.

    • Review Initial Claims: Decide new claims for disability, pension, and other benefits

    • Handle Supplemental Claims: Review new and relevant evidence after a denial

    • Coordinate C&P Exams: Schedule exams to evaluate conditions and support ratings

    • Issue Decision Letters: Send out decisions explaining ratings and appeal options

    • Gather Evidence: Request medical records, service documents, or lay statements

    • Hold Informal Conferences: Host optional calls for Higher-Level Review cases

    • Support Veterans Locally: Offer help through in-person services and phone lines

    • Manage Fiduciary Programs: Appoint and monitor fiduciaries for certain veterans

    • Issue monthly benefits

    • Issue retroactive awards

    • Public affairs

    Note: This is a non-comprehensive list, and Regional Offices serve many more functions than those that are outlined here

  • The Regional Office is often the first place your claim is reviewed and decided. Errors made at this level can significantly delay benefits or result in under-rating or denials. That’s why it's important to submit complete, well-supported claims from the beginning—and why many veterans work with VA-accredited attorneys or representatives to guide them through the process and respond to RO decisions through Higher-Level Reviews or appeals.

    We have attorney’s and representatives here at Greene & Marusak that can help you out with this.

    Give us a call at (844) 483-8737

  • Regional Offices exist at the following locations throughout the United States and its territories:

    • Alabama

    • Alaska

    • Arizona

      • Phoenix – Fax number: (602) 627-3039

    • Arkansas

    • California

    • Colorado

      • Denver – Fax number: (303) 914-5903

    • Connecticut

    • Delaware

    • District of Columbia

    • Florida

    • Georgia

      • Atlanta – Fax number: (404) 929-5586

    • Hawaii

    • Idaho

      • Boise – Fax number: (208) 429-2281

    • Illinois

      • Chicago – Fax number: (312) 706-6683

    • Indiana

    • Iowa

    • Kansas

      • Wichita – Fax number: (316) 651-2970

    • Kentucky

    • Louisiana

    • Maine

      • Togus – Fax number: (207) 623-5776

    • Maryland

    • Massachusetts

      • Boston – Fax number: (617) 303-5558

    • Michigan

      • Detroit – Fax number: (313) 471-3893

    • Minnesota

    • Mississippi

      • Jackson – Fax number: (601) 364-7037

    • Missouri

    • Montana

    • Nebraska

      • Lincoln – Fax number: (402) 420-4007

    • Nevada

      • Reno – Fax number: (775) 321-4718

    • New Hampshire

    • New Jersey

      • Newark – Fax number: (973) 297-3314

    • New Mexico

    • New York

      • Buffalo – Fax number: (716) 551-4103

      • New York – Fax number: (212) 807-4010

    • North Carolina

    • North Dakota

      • Fargo – Fax number: (701) 451-4689

    • Ohio

    • Oklahoma

    • Oregon

    • Pennsylvania

    • Philippines

      • Manila – Fax number: 011-632-550-3942

    • Puerto Rico

    • Rhode Island

    • South Carolina

    • South Dakota

    • Tennessee

    • Texas

      • Houston – Fax number: (713) 383-2607

      • Waco – Fax number: (254) 299-9775

    • Utah

    • Vermont

    • Virginia

      • Roanoke – Fax number: (540) 597-1792

    • Washington

      • Seattle – Fax number: (206) 341-8665

    • West Virginia

    • Wisconsin

    • Wyoming

      • Cheyenne – Fax number: (307) 433-2788